JSDAAV Billing Disputes Handling Procedure

Purpose of this Procedure

Definitions

General

Customer's obligations to first use this Procedure

Time period within which Billing Disputes can be initiated

Circumstances under which payment of a Disputed Amount may be withheld

Billing Dispute Notice

Response to Billing Dispute Notice

Referral to Senior Management

Resolution, Agreement or Determination

Effect of this Procedure on continued service provision

Confidentiality

Referral of Billing Disputes to ICASA